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© Copyright 2018 by Rosebank School. 

CONTACT

Tel: 09-828 6319

Email: office@rosebank.school.nz

ADDRESS

217 Rosebank Road, Avondale, Auckland, 1026

Concerns & Complaints

This policy provides staff members, parents/caregivers, and the wider school community with clear guidelines for raising and resolving concerns and complaints.

We encourage open communication and prefer that you come to us to talk through any issues rather than discussing them in the community.

We have procedures in place to ensure that complaints and concerns are handled appropriately. Our procedures enable us to:

  • maintain a safe environment for our students and staff

  • treat all people fairly, transparently, and with dignity and respect

  • resolve matters of concern early, if possible

  • respond to feedback and concerns constructively

  • deal with complaints fairly, effectively, and in a timely manner

  • take into account individual circumstances

  • maintain confidentiality

  • preserve and enhance school and community relationships

  • monitor and record complaints and concerns about student safety and well-being.

Most concerns can be resolved informally through discussions with the people concerned. The school also has a procedure for making a formal complaint if informal discussion doesn't resolve the issue. 

We will be able to manage your concerns and complaints more effectively if you raise them with us promptly.

Complaints about events that occurred more than three months earlier, do not involve you or your children, or which have been made anonymously, will not usually be formally investigated.